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Seamlessly integrate Gmail with Trello and:
Easily prioritise and collaborate on email with your team
Create effortless business systems and workflows
Use a single platform for managing all aspects of your business on any device
I am totally fanatical about customer service, so when I started to scale my business and even VERY little things "slipped through the cracks" it was VERY painful for me. I was trying to figure out how to maintain high levels of quality while I grew my team when I came across Benko Board. The setup was incredibly simple and within an hour, I was operating at "Inbox Zero" permanently and knew with 100% confidence that I wasn't missing any important emails. I can see the path now to achieving growth without sacrificing customer experience.
It's a bit of a shock when you take a good look at your organisation's procedures below the surface. What appears to be a high functioning organisation can ultimately be something that still uses technology from the dark ages. To add to that, workplaces tend to be homeostatic and fear change. Of course this is compounded when external consultants come in and try to shift the embedded system. Iain and his team are like glass of cold water after you've struggled through a hot day. It hurts at first but after you're half way through you feel revitalised. Procedure People allow leaders to look at their organisations from a birds eye view and question existing systems and prepare for more efficient ones. As a CEO, having been through the fire, I can say it's a great feeling to kill off systems that don't work and start ones that do. That's a great feeling for leaders like me but it's also refreshing for teams too.
Iain Dooley exchanged our teaspoon for an excavator by implementing Benko Board, a business system which helped us to get our inbox to zero. We deal with a lot of emails across a lot of projects and he helped us get out of outlook and work collaboratively while staying on top of a million things without feeling overwhelmed! Keeping track of tasks, prioritising and following up on due items has become a walk in the park. The changeover was like pulling off a Band-Aid and over before we knew it. As a team, we are more accountable and follow through is much easier without the to-and-fro of email and phone tag.
As the operations manager I have a LOT to keep track of. Not only that, but I want to make sure I have the visibility and accountability in my team to know exactly what's happening at all times. Past attempts at achieving this all seemed to involve lots of forms and data entry overhead. Stuff that might work for a few weeks but was all thrown out the window when things got busy. Benko Board has provided a common platform for all staff to work from, that ensures total visibility and accountability of all aspects of operations.
I had never even SEEN an empty inbox before, let alone had one myself. I knew that I needed to change something in order to manage my sales funnel more effectively and keep track of important tasks but nothing I tried worked. Benko Board emptied out my inbox in a single afternoon. With a quick and easy way to prioritise tasks and communications all in one place I feel confident that I'm focusing on my highest value work every single day. Emails go to my task manager (Trello) where I can allocate priorities, tag colleagues, VAs and get other people working on getting me answers to the email so I can reply and action it.
Most business documentation never gets used
Employees and staff hate writing and using procedures
You will waste time writing procedures that will not "set you free" from your business